DHDigi Hook CRM

Terms of service

Last updated: 15 September 2026

These terms apply to using the Digi Hook CRM at crm.digihookrealty.com (the “CRM”), provided by Digi Hook (“we”, “us”). By signing in, you agree to them. If you use the CRM on behalf of a business, you agree for that business too.

1. The service

The CRM receives enquiries for a real-estate business (a “client”) — from Facebook and Instagram lead ads, websites, imports and manual entry — assigns them to the client’s team, and helps the team follow them up and report on results. Features available to a client depend on what they have agreed with Digi Hook.

2. Accounts

  • Each person signs in with a Login ID and password issued by their admin. Accounts are personal: do not share your password.
  • Only an admin can create accounts or reset passwords. If you forget your password, ask your admin.
  • Admins are responsible for who they give access to, and for removing access when someone leaves.

3. Client responsibilities

  • Collect leads lawfully, with the notices and consents required — including a privacy policy on every lead form — and use them only to respond to the enquiry.
  • Follow Meta’s terms and advertising policies when connecting Facebook, and only connect Pages, ad accounts and businesses you are authorised to manage.
  • Contact people only in ways they have agreed to, and respect Do Not Disturb rules and any request to stop.
  • Keep the information you add to the CRM accurate.

4. Acceptable use

You must not:

  • try to access another client’s data, or anyone’s account but your own;
  • upload data you have no right to use, or anything unlawful;
  • use the CRM to send spam or harass anyone;
  • probe, overload or interfere with the CRM or its security.

We may suspend access that breaks these terms or puts other users at risk.

5. Data

A client’s leads and records belong to that client. We process them to provide the CRM, as described in our privacy policy. A client can ask for their data to be deleted as set out in our data deletion instructions.

6. Third-party services

Parts of the CRM rely on services we do not control, such as Meta’s platforms, mobile networks, and WhatsApp or SMS providers. If one of them changes, limits or stops its service, the related CRM features may be affected.

7. Availability and changes

We work to keep the CRM running and secure, but cannot promise it will be uninterrupted or error-free. We improve the CRM over time and may change or remove features; we will give clients reasonable notice of changes that materially affect them.

8. Liability

To the extent the law allows, we are not liable for indirect or consequential losses — such as lost sales or lost profits — arising from use of the CRM, including a lead that was delayed or not delivered because of a third-party service. Nothing in these terms limits liability that cannot be limited by law.

9. Ending use

A client may stop using the CRM at any time. When access ends, client data is handled as described in our privacy policy.

10. Law

These terms are governed by the laws of India.

11. Contact

Questions about these terms: contact@digihook.in.